Miradore Management Suite Portal

Support

Support

Knowledge base, self-service support

Remotely locking a device

Follow

Remote lock is a useful security feature. It allows to remotely lock a device if the device gets lost or stolen.

Notice that mobile devices can be unlocked easily if passcode is not required on the devices. Therefore, it is recommended to enforce a passcode policy for mobile devices when you start managing them with Miradore Online. In the passcode policy, you can define complexity requirements for the passcode.

 

Note: Windows Phones support remote lock on WP 8.1 and newer devices. Windows 10 PCs are not supported.

Steps for remotely locking a device

1. Open Devices under the Mobile management menu. A list of devices opens. Click on the device you wish to lock and select Lock device from the Actions menu.

 

2. From the opened Lock device wizard, verify that the device and its user match the device that you wish to lock and click Lock.

 

3. After the device lock has been sent to the device, you can follow the progress by opening Events from the Mobile management menu. There you can see the status of the performed security actions.

 

4. After the device has been locked, the user needs to enter the device passcode to continue the use of the device. Notice that macOs devices can be unlocked using the Lock device PIN code which can be found from the device page's Security table.


Please send comments to contact@miradore.com.