Miradore Management Suite Portal



Knowledge base, self-service support

Frequently Asked Questions - FAQ


Which platforms does Miradore Online support?

Miradore Online supports the following mobile operating systems / platforms:

  • Android 2.3.3 and newer
  • iOS 4 and newer
  • Windows Phone 8.0 and 8.1

Is it possible to create multiple sites to Miradore Online with one user account?

Yes, you can create multiple sites to Miradore Online with one user account. For instructions, check out this article.

Is it possible to have White Labeling with your solution for Managed Service Providers?

Yes, it is possible.  However, we require a commitment of at least 10,000 devices and there is a one-time setup fee.  Please contact us for further information.

Can I have some devices in the Free plan and others in a paid plan?

Yes, it is possible but you would need to create two different sites managed under the same user account.

How do I uninstall Miradore Online from a device?

Uninstalling Miradore Online is also known as unenrollment. For instructions, check out this article.

Does Miradore Online have an integration interface / API?

Yes, Miradore Online does have an API. For more information, please refer to this article.

Where can I find Miradore logos or promotional materials for Miradore Online?

Miradore logos are available at: http://www.miradore.com/media-kit/ and you can find a brochure describing Miradore Online from the downloads section of our website at: http://www.miradore.com/download/brochures/miradore-online-brochure.pdf.

Why does the Reset passcode action does not change the passcode of some Android devices?

There are circumstances where Reset passcode action does not change the device passcode on older Android versions e.g. Android 2.3.3 (Gingerbread). In situations where passcode requirements are in place by multiple sources (e.g. Miradore Online and Microsoft Exchange), the first Reset passcode action is not able to change the device passcode for unknown reason. As a workaround to this problem, perform another Reset passcode action.

Why is the phone number field on the device inventory sometimes empty?

Phone number (see MSISDN) is information which can be stored on a SIM card, but this information can also be left blank. This varies between the cellular network operators and the SIM card and subscription types. The two primary reasons why the phone number is not stored on the SIM card are:

  • Dynamic MSISDN allocation: Prepaid SIMs are sometime allocated an MSISDN when they are first used. This means that the network has a pool of available MSISDNs and allocate them whenever a new prepaid SIM comes online. This means that when the SIMs are shipped they do not have an MSISDN yet, which means you can't store an MSISDN prior to shipping the SIMs. Some networks 'expire' MSISDN allocations after a period of inactivity, especially when their available numbers are running low, and return these numbers to the available pool.
  • Mobile Number Portability: Some countries allow mobile subscribers to keep their MSISDN but change networks. This means that the MSISDN will be moved from a SIM that is for one network to a SIM that is for another network.

Miradore Online inventory is able to read the phone number (MSISDN) field from device SIM card, but if the information does not exist on the SIM then the field in Miradore Online will also be blank.

Please send comments to contact@miradore.com.