Miradore Management Suite Portal

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Frequently Asked Questions - FAQ

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General

 

What is Miradore Online?

Miradore Online is a cloud-based mobile device management / enterprise mobility management solution for managing an unlimited number of Android, iOS, Windows Phone and Windows 10 smartphones, tablets and PCs.

Do you have a free trial?

Yes. We offer a 14-day free trial so you can try all features of Miradore Online Enterprise subscription without obligation to buy. After creating your account, you can activate the trial simply by hitting the Start trial button in Miradore Online. No credit card information is required. Nearing the end of the trial, we will contact you to discuss your next options.

What are the methods of payment? Can I pay annually?

You may pay using a credit card (Visa, MasterCard) or by invoice. The credit card payment is always monthly and the minimum payment is 10 USD per month. If you choose to pay by invoice, a standard 12/24/36-month contract applies for all devices that will be enrolled. The invoice can be paid either by bank transfer or PayPal. The minimum invoice is 300 USD. Please contact us for other options.

Can I buy from a reseller?

Please contact us for information about a reseller in your country.

Do you offer a discount for Educational Institutions or Non-Profit Organizations?

Yes, we offer discount on the Enterprise Plan. Please contact us for further information.

What device platforms are supported in Miradore Online?

Miradore Online supports the following operating system platforms:

  • Android 4 and newer. If you need to enroll devices with an Android version older than 4, you can do so by using the client version 2.5.6 or older. In these cases, Android 2.3.3 is the minimum supported version. Client version 2.5.6 can be downloaded from here: https://online.miradore.com/mdonline_b163.apk
    Latest Android client for Android versions 4 and newer is always available in Play Store and is also downloadable from here: https://online.miradore.com/mdonline.apk
  • iOS 7 and newer.
  • Windows Phone 8.0, 8,1 and 10.
  • Windows 10 PC.

How to choose the correct enrollment method for my devices?

There are several different ways to enroll devices into Miradore Online, and depending on your management requirements, you may need to choose carefully. Please see the following videos explaining iOS and Android enrollment / management methods.

Can I change the admin for my site?

Yes, in fact you can have multiple admin, editor and reader permissions in your Business or Enterprise plan site. Just follow these instructions. If you have a free site, please contact us if you wish to change the admin.

How do I remove my account?

If you no longer need your Miradore Online site, you can remove it as follows:

1. Make sure you have un-enrolled all your devices

2. Login to the site that you wish to remove.

3. Use the contact us form to request the site removal.

 

Android management

 

How to choose the correct enrollment method for Android?

Android device management differs between Samsung, non-Samsung and Google’s Android Enterprise. Please see this article explaining Android management methods.

What is Android Enterprise?

Android Enterprise Solution, or simply Android Enterprise (previously known as Android for Work), provides additional management features and a secure company container for your Android devices. This unifies Android management by removing device manufacturer differences and offers the same management features for all Android devices.

Requirements:

  • Miradore Online Enterprise Plan subscription or trial.
  • Miradore Online client 2.4.0 installed to the devices.
  • Devices are running Android 5.0 or newer.

What is an Android “Work Managed Device”?

Also known as Device Owner, this is a corporate-liable deployment scenario where the enterprise or company owns and fully controls employee work devices. These deployments use the device owner mode of operation, in which the entire device is managed by installing Miradore Online client during initial setup of a new device or after a factory reset. This provides the maximum level of management capability in Android devices. For more information, please see our article explaining how to enroll work managed devices

What is an Android “Work Profile”?

This is a particularly important solution for the companies that support Bring Your Own Device (BYOD) scenarios - allowing the employees to bring personally-owned devices to work, and to use those devices to access privileged company information and applications securely. The containerization of work content makes sure that business and personal content don’t mix (for example, work contacts not leaking via private instant messaging apps).

When a work profile is created on the device, the Miradore Online client operates as the profile owner of the work data, and has only limited control outside of the work profile. This means that our client is no longer the device administrator of the device and can't, for example, install Samsung KNOX/SAFE configuration profiles or wipe the device. It can, however, lock the device, install Wi-Fi networks, collect device location and enforce passcode policies like it normally would. The work profile can also be removed from the device both by an administrator as well as the user. Please see our instructions for how to enable a work profile.

 

iOS management

 

How to choose the correct enrollment method for iOS?

There are various methods available for enrolling your iOS devices into Miradore Online. Basic iOS enrollment can be completed using the wizard in the enrollment section of Miradore Online. For advanced management, we recommend the use of Apple’s Device Enrollment Program (DEP), or Apple Configurator to enroll, and supervise, your devices. For more information on iOS enrollment, please see this video on iOS enrollment methods.

How do I create an Apple Push Certificate?

The management of iOS devices with Miradore Online requires the use of the Apple Push Notification service (APNs). The APNs is a service hosted by Apple Inc., and it is used to convey requests, i.e. push notifications, from Miradore Online to the managed iOS devices. Please see our instructions for creating your APNs certificate.

What is Apple DEP, VPP?

Apple’s Device Enrollment Program (DEP) and Volume Purchase Program (VPP) help schools and businesses easily deploy and configure Apple devices and applications. Once registered, these programs help admins to simplify initial setup by automating mobile device management (MDM) enrollment and supervision of devices during setup, which enables you to configure your organization’s devices without touching them. Your supervised iOS devices combined with VPP provides a simple, scalable solution to find, buy, distribute, and manage your business applications.

Does Miradore support Apple’s DEP and VPP?

Yes, we do! Please see instructions below:

About Apple DEP
About Apple VPP

What is Apple Supervised Mode?

Supervision gives schools and businesses greater control over the iOS devices they own. With supervision, your administrator can apply extra restrictions like turning off AirDrop or preventing access to the App Store. It also provides additional device configurations and features, like silently updating apps or filtering web usage.

By default, iOS devices aren’t supervised. Supervision can only be turned on when a new device is set up using Apple DEP or Apple Configurator. If your iPhone, iPad, or iPod touch isn’t supervised now, your administrator needs to completely erase your device to set up supervision. More information about Apple Supervised Mode.

 


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