The management of Apple devices with Miradore Online requires the use of the Apple Push Notification service (APNs). The APNs is a service hosted by Apple Inc., and it is used to convey requests, i.e. push notifications, from Miradore Online to the managed Apple iOS and macOS devices.
The APNs ensures the security of the communication by using TLS peer-to-peer authentication to validate both: Miradore Online to APNs and APNs to the device connections. This is done by using an Apple push certificate which enables the APNs to identify the provider of the push notifications and the application that receives the push notifications.
The push certificates are only valid for one year at a time, and therefore they must be renewed every year. In addition, Apple’s terms of service require that each legal entity that manages Apple devices, must acquire its own certificate. Therefore, the certificate cannot be preconfigured for the users of Miradore Online, but they must do it by themselves for each Miradore Online site.
You will most probably bump into a message about missing Apple push certificate when enrolling your first Apple device to Miradore Online. You will need an Apple ID for obtaining the push certificate. This can be your personal Apple ID, or preferably, an Apple business ID. If you do not have one yet, you can create one when signing in to the Apple push certificates portal.
The push certificates can only be renewed with the same Apple ID which was used to create the certificate. Therefore, it is highly recommended to use an Apple business ID for creating the certificates. Although, it is possible to use personal Apple IDs as well.
Please send comments to email@example.com.