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Knowledge base, self-service support

About Apple Device Enrollment Program


With the support for the Apple Device Enrollment Program (DEP), iOS devices can be automatically enrolled to Miradore Online during the initial setup and after a factory reset. In addition, certain configurations can be defined for the enrollment, such as Supervised mode and mandatory MDM enrollment. For more information about DEP, check out Apple's web pages.

The main steps required for Apple DEP to work are:

1) Enroll your company to Apple Device Enrollment Program.

2) Provide an Apple Authorized Reseller that participates with the program with your DEP Customer ID.

3) Configure DEP in Miradore Online.

4) Purchase new devices from the Apple Authorized Reseller or directly from Apple and assign the purchased devices to your Miradore Online site.


How to enroll your company to the Apple Device Enrollment Program

To enroll your company to Apple DEP, follow the instructions in the Apple DEP Guide chapter Enroll in Apple Deployment Programs.

An Apple ID is needed for enrolling to DEP and configuring it requires:

In return for enrolling your company to Apple DEP, you will receive a DEP Customer ID. An Apple Authorized Reseller that participates in the program must be provided with the DEP Customer ID. New devices must be purchased either directly from Apple or through one of the Apple Authorized Resellers.


How to set up DEP in Miradore Online

In Miradore Online, the configuration is done using a DEP configuration wizard. Go to System > Infrastructure diagram and from Apple Device Enrollment Program, select Configure. Follow the instructions in the wizard.

Note! Apple Push Notification Service needs to be configured prior to configuring DEP.


Summary of steps in the DEP configuration wizard:

1) Download the public key certificate of your Miradore Online site.

2) Upload the public key certificate to Apple's DEP service.

3) Download the DEP authentication token from Apple's DEP service.

4) Upload the DEP authentication token to Miradore Online.

5) Set up the desired enrollment settings. The settings can be modified later.

Also, check our webinar video which demonstrates how to configure and use the Apple Device Enrollment Program with Miradore Online.

How to assign devices to DEP

After Apple DEP has been configured successfully, devices need to be assigned to DEP.

First, assign devices to an MDM server in the Apple DEP web service. If you have set one as the default server, the assignment will be done automatically for new devices.

Then, assign an enrollment profile to the devices in Miradore Online.

When a new device is purchased, Apple DEP web service administrators will get an email of the new device from Apple. After the device has been assigned to the Miradore Online MDM server, it will be shown in Miradore Online > Mobile Management > Apple DEP.

From the Apple DEP view, you can select which devices will be enrolled to your Miradore Online site. Select the devices and click Assign enrollment profile action.


Enrollment tags can be defined when assigning enrollment profile to devices. The assigned tags will be used for devices that will be enrolled via DEP.

Devices will be enrolled using DEP during the initial device setup. The device can be re-enrolled by wiping the device and running the initial setup again.

Note: If DEP enrollment profile settings are modified, the enrollment profile is updated to all devices to which the enrollment profile has been earlier assigned.

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