Miradore Management Suite Portal

Support

Support

Knowledge base, self-service support

Frequently Asked Questions for MSP's

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The following are a list of questions and answers that are common to many of our IT Service Providers and Managed Service Providers (MSP's).

 

Is it possible to have White Labeling with your solution for Managed Service Providers?

Yes, it is possible.  However, we require a commitment of at least 10,000 devices and there is a one-time setup fee.  Please contact us for further information.

 

Is there a separate contract needed to bundle your product with our services?

No. Our terms of service allow you as a service provider to bundle our product into your offering.

 

Is Miradore Online multi-tenant?

Yes, with a single user account, you can manage multiple customers.

 

When managing multiple sites, is there a chance that my customers will see each other’s data?

No, we are a multi-instance system, meaning that different customers data are stored in separate databases.

 

Do I receive an overview of all of my customers with Miradore?

No, but we’re working on it. We are working on an MSP dashboard so that you can manage your clients more efficiently.

 

How do we pay?

We will bill you based on the total number of licenses issued to your client base.

 

Do you have special pricing for MSP’s?

Please contact sales for further information on volume pricing.

 

Do we add our customers to one site, or each on their own site? What’s your recommendation on this?

Good question. For smaller customers, they can easily be managed on the same site. However, for larger clients, we certainly recommend individual sites. In the event that a customer requires access to a site, then it is imperative that the customer have their own site.

 

Do you support on-premise deployment?

Yes, it is possible.  However, we require a commitment of at least 10,000 devices and there is a one-time setup fee.  Please contact us for further information.

 

How do you integrate into other systems?

We have a RESTful API for easy integration. For more information click here.


Please send comments to contact@miradore.com.