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Managed device polling intervals and online statuses

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Managed devices connect Miradore Online for two reasons. All devices connect (poll) Miradore Online service on predefined polling interval. In addition to this, devices connect the server after a push notification event they receive when you deploy configuration profiles or applications to the device or you use the Sync now option. This document explains the standard intervals for each operating system platform.

 

Android

Connections to Miradore Online service are managed by a client application (Miradore Online client for Android). Client application as default settings for:

  • polling interval: 3 hours
  • inventory interval: 24 hours

If needed, these default intervals can be modified on the device from the client application settings.

 

iOS

iOS management is clientless utilizing the built-in management framework in the operating system. It uses following interval settings:

  • polling and inventory interval: 24 hours

 

Windows Phone

Windows Phone management is clientless utilizing the built-in management framework in the operating system. It uses following interval settings:

  • polling interval: 3 hours
  • inventory interval: 24 hours

 

Windows 10

Windows 10 management is clientless utilizing the built-in management framework in the operating system. It uses following interval settings:

  • polling interval: 3 hours
  • inventory interval: 24 hours

 

Device online statuses

Device polling intervals and last seen dates are related to device online statuses in Miradore Online. Online status is calculated by comparing the last seen date to status thresholds:

  • Online: connected during past 24 hours 
  • Inactive: has connected during past 7 days but not during last 24 hours
  • Unknown: has not connected during past 7 days
  • Unmanaged: device has been unenrolled or wiped

 

Location tracking

Depending on the platform and location tracking settings, location data is updated separately from the inventories and device polling. More information on the Android location tracking and iOS location tracking documentation.

 

 

 


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